To clear cache of Outlook for Mac, follow steps below: Make sure the Exchange server has been connected. In the navigation pane, Ctrl+click or right-click the Exchange folder for which you want to empty the cache, and then click Properties. Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again. Office 365 Commercial customers can get the new Outlook for Mac by accessing their Office 365 Portal, (Gear icon Office 365 Settings Software Outlook for Mac icon) or visiting the Software page; Office 365 consumer subscribers can get the new Outlook for Mac by going to their My Account page.
Apple has recently released Mac OS 10.12 Sierra and some customers has been reporting issue that their Office 2016 for Mac applications are closing unexpectedly or crashing when an office application been launched, or when the system is moved between Wi-Fi networks such as moving a laptop from home to work. If you too are facing the Outlook 2016 For Mac Crashes And Doesn’t Send E-Mail issue then this tutorial will surely going to help you out to resolve Mac outlook 2016 crashes and doesn’t send mail issue. Read further to know more…
How To Outlook 2016 For Mac Crashes And Doesn’t Send E-Mail issue
Method #1: Turn Off Automatic Proxy Configuration
Turn off the “Auto Proxy Discovery” or “Automatic Proxy Configuration”, if allowed by your organization’s network configuration as this one is the most effective step to fix this problem.
- Go to the System Preferences and open Network.
- Tap to the Advanced option and go to Proxies.
- Now check out that is “Auto Proxy Discovery” or “Automatic Proxy Configuration” is turned on or not,; if it is not then turn it on.
- Contact your local network administrator for more information on your network settings.
Method #2: Open Mac Outlook 2011 without Running Schedules or connecting to Mail Server
Open and access Mac Outlook 2011 without running schedules or without connecting to mail server help to identify whether you have entered the account setting correctly or due to the Send/Receive actions. For this follow the below mentioned steps:
- Open Outlook icon on the Dock by pressing the Shift key. It avoids Outlook from sending and receiving the email.
- Now, you have to close the Outlook
- And then Open it.
Check if the problem is solved or not. If it is solved it’s good, if not then follow the below mentioned method.
Method #3: Verify the Outlook Identity
Identity Folder is the folder where Outlook database is stored. If you move this Identity folder to any other place then it will automatically create the new folder. If the Outlook starts without any issue then the problem is in the database. Follow the below mentioned steps to fix this issue:
- Exit all the application
- From the Go Menu Click on Home
- From Documents open Microsoft User Data
- Now drag Office 2011 Identity to the desktop
- Now again open the Outlook application.
If your Outlook application start without any issues or error then it is clear that the problem was due to Outlook database. Now repair the database and try again.
If you are still facing the problem then follow the next below way to troubleshoot Outlook 2016 For Mac crashes and doesn’t send e-mail issue.
Method #4: Outlook 2016 for Mac Crashed At Startup
Outlook setup file take time to install the app. When users decided to connect Outlook to Office 365 account, they face crashing issues; even the reboot or reinstalling the software didn’t fix the issue.
So, to solve this issue, you have to follow the below steps:
Open the Terminal App from /Applications/Utilities folder or search and find it using the Spotlight search.
- Type the following command to delete old Microsoft outlook preferences :
defaults delete com.microsoft.Outlook
- Type the following command to kill cached preferences :
killall cfprefsd
- Now open your Outlook again.
Method #5: Try To Create New Account
Try to create your account one more time without deleting the initial one. Your account might send the draft message. Open one of your pending email and assign the new mailbox as the sender address. Your message might send. Then remove the initially installed account.
What If Outlook for Mac 2011 Data Gets Corrupt While Trying the Above Ways?
While performing above methods to fix Outlook 2016 For Mac crashes and doesn’t send e-mail issue your Outlook data may get corrupted or it may be damaged beforehand. So, in this case you can take help of the OLM File Repair Tool to repair & recover Mac outlook data safely and securely.
In most of the cases user face data loss in such condition also user can use this tool to restore their lost Outlook data. So, you need to only download this effective program from the below given buttons to fix corrupt OLM files in a hassle-free manner.
Steps to Repair Corrupt Outlook for Mac 2011 Data
Step 1: Install OLM file Repair tool and launch it. Click on ‘Browse’ to select the corrupted or damaged OLM file and then start the repair process by clicking the ‘Start‘ button.
Step 2: The scan process will starts, which is indicated by the ‘Scanning OLM File’ status bar. Wait for scan process to complete.
Step 3: After the process is complete, the software would provide the detailed summary of the entire process which shows the number of recoverable mail objects.
Step 4: : Click on the “mail” icon to preview your recovered mail in which middle pane shows the mail in the selected mail folder from the left and right pane shows the content from middle pane.
Step 5: Click the ‘Address Book‘ icon to preview your recovered contacts in which middle pane shows all the contacts in the address book and right pane shows the details of the selected contact.
Step 6: Click the ‘Calendar‘ icon to preview your recovered Calendar notes in which middle pane shows all the calendar entries and the right pane shows the details of the selected entry.
Outlook 2016 Mac Error 17997
Step 7: Click on ‘Notes‘ icon to preview your recovered notes. The middle pane will show all the notes which is available in your mailbox and right pane shows contents of the selected note.
Step 8: Click on ‘Task‘ icon to preview your recovered tasks in which middle pane will show the entire task in the mailbox and right pane will show the content of the selected task.
Outlook 2016 Mac Error Code 17997
Step 9: Finally hit on the ‘Save Repaired File‘ to save the recovered mail objects.Select the destination path to save the recovered data and the file will be saved by the name-Main identity.rge.
Bottom Line
After going through the above solutions mentioned to fix outlook 2016 for mac crashes when replying to email issue, you will be easily able to fix this issue. Apart from this, if the manual solutions fail to solve Outlook 2016 For Mac crashes and doesn’t send e-mail issue, then you can try the OLM File Repair Tool.
That’s all…
Jeff Tecsonis a senior technical writer at filerepairtool.net having over 5 years of experience. He has provided solutions related EDB file, OLM, PST Repair & many other email clients. Jeff holds a degree of Master’s in Computer Science from University of California, CA. Besides writing, he loves to play games, passionate about troubleshooting different technical problems and also wants to help people by providing best solutions in the industry.